NEXT CX & AI 25'

November 18-19, 2025 - Vienna

Omnichannel
Medical Affairs

Commercial
GEN AI
Omnichannel
Medical Affairs

Commercial
GEN AI
Omnichannel
Medical Affairs

Commercial
GEN AI
NEXT - Wien
NEXT
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What is NEXT Pharma CX & AI Summit?

The next frontier for Pharma is how to engage with key stakeholders through authentic and meaningful Customer Experience, Engagement and Applied AI. Join us in Vienna on November 18 & 19 and learn how to create a unified company voice for authentic and personalized customer journeys and experience.

400+

ATTENDESS

60+

SPEAKERS

30+

COUNTRIES

25

SOLUTION
VENDORS

1

AMAZING
VIENNA

MEET OUR SPEAKERS

Decision makers and pharma champions

Alvar Paz

SVP General Manager, Head Europe

Ana Cerdeira

Vice President, Global Head Commercial, Development Assets, Innovative Medicines Group

Audrey Krassnitzer

Global MCE Director

Martina Dempsey

Vice President Commercial Strategy & Operations

Sarah Clark

Head of Medical Excellence and Operations, Rare Disease

Wayne Simmons

Chief Marketing Office | Global Customer Excellence Lead

Ridwaan Jhetam

Senior Vice President : Head of Worldwide Medical Affairs Hematology

Uday Bose

Head of Human Pharma Customer Experience Excellence and Business Steering

MEET OUR SPONSORS

Apply to partner with us at "the NEXT 25"

SILVER

Mediately
Pwc
Retorio
Sorcero
VarnHealth
Viseven
Exaris
SpotMe

EXHIBITOR

Asseco
Second Brain

How was Vienna 24’?

CHECK OUT THE AFTERMOVIE

There's a huge topic around generative AI and what are the use cases in the industry and this is almost a vacation type of environment and that makes it really fun and a pleasure to be here.

Dr. Michael Kurr

Global Head of Human Pharma Services at Boehringer Ingelheim

I think NEXT Pharma is a wonderful opportunity and platform to share with others and to be able to network, and actually it's like an open platform where we can share ideas.

Liana Lubel

Global Head of Strategic Insights & Analytics at Abbott

Ozgun Demir

NEXT shows that while everyone is at different stages, now is the time to start and experiment—let's move Pharma forward together!

Ozgun Demir

Head of Digital Marketing at Genentech

Nikki Pallaras

NEXT brings excitement to a traditionally cautious industry, especially with AI’s growing impact.

Nikki Pallaras

Technology Advisor for Healthcare & Life Science at Salesforce

VENUE

Incredible Vienna

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NEXT LAB

INTERVIEWS
WEBINARS
WHITEPAPERS
OPINIONS
NEXT YOUTUBE CHANNEL
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