NEXT CX & AI 25'

November 18-19, 2025 - Vienna

Omnichannel

Medical Affairs 

Commercial

GEN AI

Omnichannel

Medical Affairs 

Commercial

GEN AI

Omnichannel

Medical Affairs 

Commercial

GEN AI

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What is NEXT Pharma CX & AI Summit?

The next frontier for Pharma is how to engage with key stakeholders through authentic and meaningful Customer Experience, Engagement and Applied AI. Join us in Vienna on November 18 & 19 and learn how to create a unified company voice for authentic and personalized customer journeys and experience.

400+

ATTENDESS

60+

SPEAKERS

30+

COUNTRIES

SOLUTION
VENDORS

AMAZING
VIENNA

MEET OUR SPEAKERS

Decision makers and pharma champions

Alvar Paz

SVP General Manager, Head Europe

Ana Cerdeira

Vice President, Global Head Commercial, Development Assets, Innovative Medicines Group

Audrey Krassnitzer

Global MCE Director

Martina Dempsey

Vice President Commercial Strategy & Operations

Sarah Clark

Head of Medical Excellence and Operations, Rare Disease

Wayne Simmons

Chief Marketing Office | Global Customer Excellence Lead

Ridwaan Jhetam

Senior Vice President : Head of Worldwide Medical Affairs Hematology

Uday Bose

Head of Human Pharma Customer Experience Excellence and Business Steering

There's a huge topic around generative AI and what are the use cases in the industry and this is almost a vacation type of environment and that makes it really fun and a pleasure to be here.

Dr. Michael Kurr

Global Head of Human Pharma Services at Boehringer Ingelheim

I think NEXT Pharma is a wonderful opportunity and platform to share with others and to be able to network, and actually it's like an open platform where we can share ideas.

Liana Lubel

Global Head of Strategic Insights & Analytics at Abbott

NEXT shows that while everyone is at different stages, now is the time to start and experiment—let's move Pharma forward together!

Ozgun Demir

Head of Digital Marketing at Genentech

NEXT brings excitement to a traditionally cautious industry, especially with AI’s growing impact.

Nikki Pallaras

Technology Advisor for Healthcare & Life Science at Salesforce

NEXT CX & AI 25'

What is NEXT Pharma CX & AI Summit?