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online sessions

Since we can’t meet face-to-face, we’re launching NEXT Innovation Week USA to stay connected until NEXT live 2021. NEXT Innovation Week USA is the ultimate platform for the American market to share, inspire and interconnect virtually — now and moving forward. In 5 days, 10 sessions, 40 speakers and selective content about pharma commercial and medical future will be discussed.

Frame background Rahul Avasthy Frame Abbott
Rahul Avasthy Lead - Digital Transformation & Experience
Frame background Saad Frame Pfizer logo
Saad Saeed Senior Director, Global Digital lead - Pfizer Vaccines and Medical Affairs
Frame background Sara Leclerc Frame gsk
Sara Leclerc Global Marketing Director
Frame background Georgina Sala Gasol Frame Roche
Georgina Sala Gasol Global UI/UX Lead
Frame background Anish Shindore Frame
Anish Shindore
Frame background Kushal Gohil Frame Parexel
Kushal Gohil Vice President, Corporate Strategy and Innovation
Frame background Wagdy-Youssef Frame Bayer
Wagdy Youssef Senior Director US Medical Communication, Medical Information
Frame background Mark Johnson Frame gsk
Mark Johnson Director of Digital Engagements Global Medical Information & Operations
Frame background Rorik van Welij Frame bristol myers
Rorik van Welij Worldwide Multichannel Capability Lead
Frame background José Ma. Guido Avila Frame Sanofi logo
José Maria Guido Avila Global Lead HCP Marketing
Frame background Chris Wade Frame Omnipresence
Chris Wade Associate Vice President, Strategic Solutions
Frame background Paul Murasko Frame ipsen
Paul Murasko Senior Marketing & Commercial Healthcare Leader
Frame background Allen Rafalko Frame Bayer
Allen Rafalko Senior Director Learning and Development
Frame background Holly Haskett Frame Bayer
Holly Haskett Regional Business Manager
Frame background Kristin Oakes Frame Bayer
Kristin Oakes Senior Sales Consultant
Frame background Dave Noonan Frame Red Nucleus
Dave Noonan Account Manager
Frame background Reena Sangar from IPSOS Frame Ipsos logo
Reena Sangar Director, Head of Digital and Connected Health
Frame background Anna Kravets Frame
Anna Kravets President
Frame background bariah Frame Fakeeh hospital
Dr Bariah Dardari Director of Child Health Fakeeh University Hospital Dubai
Frame background Angela Labrozzi Frame within3
Angela Labrozzi Channel Partner Director
Frame background Christine Canevari Frame Innovative Biopharma
Christine Canevari Account Manager
Frame background Neil Malloy Frame Summit Global Health
Neil Malloy Building Health
Frame background Alexey Cherchago Frame Sandoz Novartis
Alexey Cherchago Head of Sales Excellence Europe
Frame background Ritesh Patel Frame Ogilvy
Ritesh Patel Chief Digital Officer – Health
Frame background Cory Mogk Frame Omnipresence
Cory Mogk AVP, Product Success
Frame background Mark Benthin Frame viihealth
Mark Benthin Founder and CEO
Frame background Felix Jackson Frame
Felix Jackson Founder and Medical Director
Frame background Sherri-So Frame
Sherri So, PharmD Senior Medical Science Liaison Medical Affairs and MSLs
Frame background Sandra Amaya Frame Astellas Colombia
Sandra Liliana Amaya Ballesteros AFC Oncology Medical Manager
Frame background Veronica Barranco Frame within3
Veronica Barranco Sr. Director, Client Success
Frame background Sylke Anderson Frame within3
Sylke Anderson Senior Director, Client Success
Frame background Sheila Patel Frame Capgemini
Sheila Patel Vice President, Digital Platforms for Life Sciences and Healthcare
Frame background Richard Marcil Frame conversationhealth big small
Richard Marcil Chief Customer Officer
Frame background Sandy Donaldson Frame impiricus
Sandy Donaldson Co-Founder
Frame background Richard Schwartz Frame medallia
Richard Schwartz Solutions Principal, Life Sciences
Frame background Christopher Colley Frame medallia
Christopher Colley Principal, Customer Experience
Frame background Kristen-Stih-Bushka Frame within3
Kristen Stih Bushka Vice President, Client Success
morning sessions 10:00 - 11:00 am ET
afternoon session 03:00 - 04:00 pm ET
16 Nov monday
morning sessions 10:00 - 11:00 am ET

Optimizing Teams and Timelines: Virtual Engagement Best Practices

  • Sherri-So
    Sherri So, PharmD
  • Sandra Amaya
    Astellas Colombia
    Sandra Liliana Amaya Ballesteros
  • Veronica Barranco
    Veronica Barranco
  • Kristen-Stih-Bushka
    Kristen Stih Bushka
  • Sylke Anderson
    Sylke Anderson
afternoon session 03:00 - 04:00 pm ET

The Importance of UX in Delivering Great Life Sciences CX/PX

  • Rahul Avasthy
    Rahul Avasthy
  • Georgina Sala Gasol
    Georgina Sala Gasol
  • Ritesh Patel
    Ritesh Patel
  • Cory Mogk
    Cory Mogk
17 Nov tuesday
18 Nov wednesday
19 Nov thursday
20 Nov friday


medallia +
med digital +
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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Within3 is the leading software communications company for life science and healthcare organizations. Our online discussion platform allows organizations to compliantly engage physicians, nurses, payers, and patients in groups large or small. Unlike a web conference where everyone must be available at the exact same time, Within3's online discussion platform allows important stakeholder conversations to take place over days, weeks, or indefinitely. This innovative approach fosters deep discussion while maximizing the convenience. When engagement matters, companies choose Within3.
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Med Digital
medDigital works with health and care organisations, including lifescience companies, to overcome healthcare challenges. We are specialists in digital communications with expertise in healthcare. We combine insightful science with seamless digital communications to overcome healthcare challenges and transform patient lives.
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Omnipresence +
Conversation Health +
Omnipresence is a unified and intelligent customer experience platform (CXM) for healthcare and life sciences organizations with CRM, omnichannel engagement, advanced analytics and AI capabilities in a single platform. Elevate and transform the experiences delivered to healthcare professionals, business partners, patients, and other stakeholders while modernizing disparate systems into a modern, digital ecosystem built on the class-leading Microsoft stack.
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Conversation Health
conversationHEALTH is a global digital health company that is empowering pharma brands to engage with their patients and physicians through the most powerful communication model - conversation. Its AI-powered SaaS platform and implementation services enable Life Science companies to participate and grow in the conversational economy by delivering the best aspects of human-to-human conversations at scale. Text and voice solutions drive engagement, adherence, and outcomes allowing pharma to communicate with their customers through these channels 24/7. The company currently works with over 18 global Life Sciences companies, designing and developing transformative enterprise conversation solutions for their businesses and brands.
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Red Nucleus +
ipsos +
Red Nucleus
Red Nucleus is the premier provider of learning, performance, and process solutions for the life sciences industry. We work exclusively within the life sciences industry to ensure our team intimately understands your business, products, processes, and challenges. Our team is composed of more than 370 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.
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At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People.
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Media-Soft Inc. provides “Pharmacentric Solutions” to the life-science industry in the CRM and CLM/e-Detailing segment. Partners consider Media-Soft as a manufacturer of CRM/CLM solutions which differentiates itself with flexibility, innovation and cost-efficiency. The Pharmacentric solutions from Media-Soft are running offline on iOS, Android and Windows where they have been the first global vendor on these platforms.
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viihealth +
viihealth is a global, digitally enhanced customer engagement company and the home of SMART Content. The SMART Content Suite is a cloud-based multichannel software solution used by forward-thinking life sciences organisations who need to change and improve the way they engage with customers and maximise their digital ROI
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showerthinking +
Viseven logo +
Trueblue +
Shower Thinking
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Viseven Group delivers solutions to communicate with stakeholders across channels via personalized content. We empower internal and external Digital Content Factory and Digital Managers with eWizard platform to reduce production costs, simplify localizations and facilitate review process.
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Trueblue has been a global software company and a recognized market leader for over twenty years. We work together with our customers in Pharma and Life Science markets, by providing them cloud-based and ready-to-use Customer Engagement and BI AI solutions.  The know-how and the experience gained in the industry, combined with a high Customer Focus, has led to the adoption of our products by more than 60,000 users worldwide. Our continuous investments in R&D allow us to anticipate and guide our customers' needs, in a context of technological innovation increasingly oriented to the creation of Value.
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Cognitant +
Orix hub +
novasecta +
Cognitant produces visual and interactive health information in 3D for a wide range of audiences, viewable on smartphones, tablets, computers and virtual reality headsets, through our unique platform, healthinote.
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Orix Hub
At Orix Hub, we focus on business needs, support the development of effective strategies, and design high quality scalable solutions. Orix Hub provides high quality expertise bringing innovative solutions to help grow your business. ​We work with key data and system vendors in the industry to gain credible insights to make the most informative decisions to support your business
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Novasecta is a specialist strategy consulting firm for pharmaceutical and biotech companies. We help our clients to achieve significant performance improvement and sustainable growth by working with their leaders and teams to develop strategies, capabilities, and partnerships.
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Vantage partners +
Ciklopea is an industry-focused provider of linguistic solutions for pharmaceutical industry, enabling companies to reach, engage and support global clients and customers. Ciklopea’s pharmaceutical translation solutions have been developed to meet and exceed the stringent demands of the pharma industry through combination of professional human knowledge, smart application of the cutting-edge technologies and a highly developed project management.
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Vantage Partners
Vantage Partners is a consulting and training firm that helps companies innovate more quickly, execute with greater discipline, and collaborate more effectively, for sustained impact and growth.
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media partners

science POD +
pharma phorum +
EMG Health +
Science POD

The SciencePOD platform is a one-stop-solution for content creation. SciencePOD specialises in expert and effective storytelling to create digital stories for uses in educational, informational and marketing purposes. SciencePOD's unique advantage rests on its international and multilingual network of pre-vetted highly talented science and medical journalists and writers that are also subject matter experts.

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Pharma Phorum
pharmaphorum combines industry leading publications, strategic consulting and a content-driven stakeholder engagement agency. We support our pharmaceutical industry clients through both the reach and reputation of our publication and our consultative and creative capabilities in marketing, medical, communications and digital innovation.
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Here at EMG-Health we aim to provide high quality programmes and information for healthcare professionals of all specialties to help them carry out their day-to-day tasks and explore avenues for future growth. EMG-Health consists of three active divisions at present; EMJ a healthcare publisher,  European Medical Careers (EMC), and European Medical Media (EMM), with the vision to expand into new divisions as the enterprise continues to experience rapid growth.
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